1. Purpose of This Policy

African Adventure Plus is committed to protecting the privacy, confidentiality, and security of all personal data shared by our clients, partners, and suppliers. These policies outline how we collect, use, store, share, and protect customer information received directly or through third-party platforms.

We handle all personal data responsibly, transparently, and in accordance with applicable data protection principles and international best practices.

2. Scope

This policy applies to:

• All customer data shared directly with African Adventure Plus
• Data received through third-party booking platforms
• Data handled by staff, guides, drivers, contractors, and management
• Both digital and physical records

3. Types of Data We Collect

We may collect and process the following information:

• Full name, nationality, and contact details (email, phone number)
• Travel details (arrival dates, itinerary preferences, accommodation)
• Booking information and payment references (excluding full card details)
• Passport details (only when legally required for permits or park registrations)
• Dietary requirements, medical or mobility information (only when voluntarily provided for safety and service delivery)
• Communication history related to inquiries or bookings

Note: We do not intentionally collect sensitive personal data unless it is necessary for service delivery and explicitly provided by the client.

4. How We Collect Data

Customer data may be collected through:

• Direct communication (email, WhatsApp, phone, website forms)
• Booking confirmations from our website or similar platforms
• Travel documents voluntarily shared by clients
• On-ground operational requirements (e.g., park entry forms)

5. Purpose of Data Use

We use customer data strictly for:

• Processing and confirming bookings
• Delivering safari, trekking, and travel services
• Coordinating logistics with lodges, guides, and park authorities
• Meeting legal and regulatory requirements
• Providing customer support before, during, and after the trip
• Internal record keeping and service improvement

We do not sell, trade, or rent customer personal data to third parties.

6. Data Sharing & Third Parties

Customer data may be shared only when necessary and strictly for service delivery with:

• National parks and conservation authorities
• Lodges, camps, and accommodation partners
• Transport providers, guides, and porters
• Government or regulatory bodies where legally required
• Booking platforms (as part of the booking process)

All partners are expected to handle shared data responsibly and confidentially.

7. Third-party Data Handling

When bookings are made through a third party:

• We only access customer information provided through the third-party platform
• Data is used solely to fulfill the booked experience
• We follow third parties’ partner terms regarding data usage
• Customer information obtained via a third party is not used for unsolicited marketing

8. Data Storage & Security

African Adventure Plus takes appropriate technical and organizational measures to protect data, including:

• Password-protected systems and devices
• Limited access to customer data (staff only on a need-to-know basis)
• Secure storage of physical documents
• Regular review and deletion of unnecessary records

Customer data is retained only for as long as required for operational, legal, or accounting purposes.

9. Staff Responsibilities

All staff and contractors:

• Must treat customer data as confidential
• Are prohibited from sharing customer information without authorization
• May only access data required to perform their duties
• Are expected to report any suspected data breach immediately to management

10. Customer Rights

Customers have the right to:

• Request access to their personal data
• Request correction of inaccurate information
• Request deletion of data where legally permissible
• Withdraw consent for non-essential data use

Requests can be made by contacting African Adventure Plus directly.

11. Data Breach Response

In the unlikely event of a data breach, African Adventure Plus will:

• Act promptly to contain and assess the issue
• Take corrective measures to prevent recurrence
• Inform affected parties where appropriate

12. Policy Updates

This policy may be updated periodically to reflect operational, legal, or regulatory changes. The most current version will be made available upon request.

13. Contact Information

For questions regarding this policy or data protection matters, please contact:

African Adventure Plus

WhatsApp number: +255 629 992 818

Email: info@africanadventureplus.com

Location: Tanzania

By booking with African Adventure Plus, clients acknowledge and agree to the handling of their data as outlined in this policy.